FAQ

Title

Yes. All of our products are the genuine Japanese goods that are used in Japan.

We hate imitations or fake goods. We only sell those that we can offer you with 100% confidence.

We offer Free Shipping to all countries except South America and Africa. If you would like a faster delivery, we also offer Express Mail Service (2-5 business days). Please check out Shipping Fee page for further information.

We dispatch within 7 business days unless specified otherwise on product pages or out of stock.
In case of natural disasters such as earthquakes and typhoons, dispatch date and delivery time may take longer.

Free shipping takes around 1-4 weeks. Asia usually 1-2 weeks and other countries 2-4 weeks. Please note that it may take more than 4 weeks due to a delayed service of your local post office and/or of the customs.

If you want to get your items sooner, other shipping options (e.g. Express Mail Service) are available for extra surcharge.

Please read Shipping Options page for further information.

We take extreme care to package and dispatch your order so that it reaches you safely. Should your items be damaged during delivery, we'll give you a full refund.

AFJ Points are rewards points to show our sincere appreciation to your purchase. You will get back 3% of your total order as AFJ Points every time you purchase. Visit AFJ Points page for further information.

 

Currently, we only accept payment in Japanese yen.

If you use the currency converter button on shop page, you can see prices in your familiar currency. However, this is for informational use only. The actual transaction is proceeded in Japanese yen, and the actual exchange rate may differ from what you see through the currency converter.

Any other questions? Feel free to let us know!

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